AI-Powered Support

Industrial Intelligence, Instantly

Spares Industry is at the forefront of innovation in industrial automation. We deploy cutting-edge Large Language Models to give you instant, expert-level support — whether you need technical diagnostics or help sourcing the right part.

24/7
Availability
<2s
Response
600+
Brands
13K+
Parts
Choose your agent

Two agents. One mission.

Our Technical Agent handles engineering questions while the Business Agent helps you find and purchase the right components.

Technical Agent

Engineering & Diagnostics
Error codesCompatibilityReplacementsSpecs

Start a conversation

Type a message or tap the voice button

Business Agent

Sales & Procurement
SourcingPricingOrdersService packs

Start a conversation

Type a message or tap the voice button

Technology

Built on cutting-edge AI

Large Language Models

Powered by state-of-the-art LLMs trained on vast industrial automation knowledge bases.

Real-Time Inference

Sub-second responses with deep contextual understanding of your technical queries.

Multilingual

Communicate in your preferred language — our agents understand and respond fluently.

Domain Expertise

Fine-tuned on industrial automation data covering PLCs, drives, HMIs and thousands of components.

Service tiers

Smart assistance, always available

Our virtual technical assistants are available 24/7 to help you with specifications, compatibility and product documentation. The more your relationship with us grows, the richer the service becomes.

VisitorFree access

Exploring our products? Try our technical assistant right away and see the quality of our service for yourself.

Text chat with the technical assistant
Answer to one technical question about our products
Access to technical documentation
Voice assistance
Support ticket opening
Multiple sessions
Registered customerAccount & first order

Create an account and place your first order with SparesIndustry to unlock a more complete technical support experience, renewed daily.

Text chat and voice assistance
Multiple sessions every day
In-depth documentation searches
Dedicated support ticket opening
Request history
Multi-product support in the same session
Priority customerAutomatic

Customers with a significant order history automatically gain access to the highest level of service. No extra cost — it’s our way of saying thank you.

Everything in Registered, with extended limits
Longer and more in-depth sessions
More searches in technical documentation
Extended voice assistance
Priority escalation to the engineering team
Support for complex multi-product configurations

Our virtual assistants consult official product technical documentation to provide you with the most accurate information possible.

Priority customer status is activated automatically based on order history. No request is necessary.

Need human support for complex requirements?

Contact Our Team